- Age 12~Age 70
- 5~6 hours
- 09:30 / 10:30
※※こちらのツアーは4月下旬から実施予定です※※ Eバイクを使ったセルフガイドツアーです。 名瀑と絶景を巡りながら、奥日光エリアの端からは時まで登って降って走破する達成感抜群のロングコース。 奥日光三名瀑の竜頭ノ滝と湯滝を楽しみながら、日光湯元温泉に立ち寄ります。 ハイライトは湯ノ湖と男体山を望む絶景のつづら折りヒルクライム! 道中の飲食店や施設に立ち寄りながら、丸一日たっぷりと奥日光を楽しむのがオススメです。 ★セルフガイドEバイクツアーとは レンタルする自転車(Eバイク)と専用ナビゲーション機器を使って、ツアーごとに決められたルートを、お客様ご自身(ガイドなし)でサイクリングしていただく「セルフガイド形式」のサイクリングツアーです。 ★セルフガイドEバイクツアーを楽しむ ご家族やお仲間と、プライベートで自由なサイクリングに出かけましょう! 専用ナビゲーションが案内してくれるから、道に迷う心配はありません。 国立公園内の観光スポットへの立よりや、休憩、お食事、お買い物なども、自由に気兼ねなくお楽しみください。 ★ツアーご参加の流れ ①ご予約 ・事前に必ずご希望のツアーをご予約ください。 ↓ ②当 日 ・当日はツアーの発着地に開始時間までにお越しください。 ・参加受付完了後、ルート説明、Eバイクの使い方、ナビゲーション機器の使い方を説明します。 ↓ ③サイクリング中 ・ルート選択は、専用ナビゲーション機器による案内に従ってください。 ・絶景やサイクリング、グルメ、ハイキング等を楽しんでいただき、終了時刻までに発着地にお戻りください。 ・ツアーごとにおすすめルートが設定されていますが、制限時間までに発着地に戻れれば大丈夫です。 立ち寄り先や休憩も自由に決められるので、お客様のペースでサイクリングできます。 ・ツアー中のトラブルやお困りごとは、遠慮なくスタッフにご連絡ください。 ↓ ④帰着・終了 ・発着地に戻ったら、レンタル品ご返却いただきツアー終了です。
- Age 5~Age 80
- 1~2 hours /2~3 hours
- 05:30 / 16:30
This is a special early morning and dusk kayaking project at Lake Chuzenji in Oku-Nikko, which is rich in nature! ! Early in the morning and at dusk, the lake surface is relatively calm and mirror-like. Feel the morning sun rising from the area of Mt. Nantai and Kegon Falls on the surface of the lake.Go a little offshore and admire the majestic figure of Mt. Nantai, which is 2486m above sea level. Enjoy kayaking at Lake Chuzenji, a dream destination for kayak enthusiasts! It is also easily accessible from the metropolitan area. Even if you are completely new to kayaking, you will be riding in a highly stable kayak, so there is little risk of capsizing, and everyone from small children to the elderly can enjoy kayaking safely and happily. Why not try kayaking with your family, couple, or friends?
- Age 10~Age 100
- Over 6 hours on the day
License does not have, recommended the plan to people who are interested in diving. Along with instructors from practicing in the shallow waters of the pool, diving to a little deeper. We propose the best plan that is latent with confidence in beginners.
- Age 10~Age 100
- Over 6 hours on the day
Easy & safe to recommend the plan from the surface of the water for those who want to take a look at the sea. Carried out in a calm area of the Izu Peninsula and Manazuru peninsula. Because you wear a high buoyant wet suit, you can join us in peace even can not swim people.
- Age 5~Age 80
- 5~6 hours
- 03:30 / 04:00 / 04:30 / 04:45 / 05:00 / 05:30 / 06:00 / 06:15
Large balloon sightseeing flights are very popular as a tourist activity in various parts of the world, such as Cappadocia in Turkey, Melbourne in Australia, and safaris in Africa. Large hot air balloon sightseeing flights approved by the Japan Hot Air Balloon Association have begun for the first time in Japan. As a pioneer, we will start our service at the Watarase Reservoir, a Ramsar-registered wetland in Tochigi City, Tochigi Prefecture. You can see Mt. Fuji and the buildings in the city center from the center of the Kanto Plain, and a sightseeing flight while watching the sunrise from the sky is perfect for creating memories with family and friends. We will also take commemorative photos in the sky, so please use it for family memories, unforgettable proposals, and birthday surprises for friends. You will ride an 8-seater hot air balloon and fly for about 45 to 60 minutes in the sky at a maximum altitude of about 1000m. (Depending on weather conditions, the altitude may be lower and the duration may be shorter.) During the day, air warmed by the sun rises (updrafts), making it difficult to control and impossible to fly, so we fly in the early morning when the wind is calm. People of all ages, from children to the elderly, can board the flight. Please enjoy an elegant journey in the sky. - Schedule for the day - 1. Gathering and boarding precautions: 5 minutes 2. Moving to takeoff location: 10 minutes 3. Preparing the hot air balloon: 40 minutes 4. Hot air balloon flight: 45 minutes 5. Hot air balloon collection and return to the meeting point: 70 minutes
- Age 6~Age 100
- 2~3 hours
- 10:00 / 13:00 / 15:00
Tochigi You can experience the making of pottery at "Segmented pottery class" located in Mashiko, prefecture. You will enjoy your original equipment making fun.
- Age 6~Age 100
- 2~3 hours
- 10:00 / 13:00 / 15:00
Tochigi You can experience making pottery at the Aigen Kiln Ceramics Class in Mashiko. He / she will support your original vessel making fun.
- Age 12~Age 70
- 3~4 hours
- 09:00
[Summary] Snowshoe experience at Nikko Yumoto Onsen. For those who want to challenge a course with some ups and downs. We aim for Lake Tadenoumi, which can only be visited in winter. *The course may change depending on the weather and snowfall. Along the way, nature guides will show you how to enjoy winter activities such as sledding and observing animal footprints. Why not play in the powder snow of Oku-Nikko? [Distance] Approximately 4 to 5 km (Nikko Yumoto Onsen Snowshoe Course, Lake Tadeno Course, or Kinsei no Mori Course) [Schedule] 09:00 Meet in front of Nikko Yumoto Visitor Center ・Reception ・Snowshoe rental (free), explanation of how to use 09:15 Departure ・Activity location: Nikko Yumoto Onsen Park and snowshoe course *For safety, we will select a course taking into consideration the snowfall conditions. 13:00 Arrive in front of Nikko Yumoto Visitor Center/Disband *Arrival time is an estimate. It may vary depending on the progress. [About snowshoes] Snowshoes are a type of equipment that you attach to your shoes and use to walk on snow, similar to snowshoes. There are no special shoes for snowshoes, but we can accommodate a wide range of cold-resistant, waterproof, hard-topped shoes (such as snow boots). We also rent snow boots, but we may not be able to accommodate your request due to size and number restrictions. If you would like to rent boots, please let us know in the answer to the questions when making your reservation. [About the event period] If it is difficult to hold the event due to snow conditions, we may contact you after you have made your reservation to cancel.
シーズンの終わりに、初めてのスノーシューを体験した。ガイドのKさんはとても親切で、 スノーシューの履き方や使い方を丁寧に教えてもらって、楽しかった。 素晴らしい風景を味わいながら、ガイドのKさんが周りの自然環境のことを教えてくれて、とても勉強になった。また今度参加したいと思っている。
- Age 6~Age 70
- 2~3 hours
- 09:00 / 13:30
A snowshoe tour with a 15-year-old bear who guides you through the nature of Nasu! We will see how living creatures survive the harsh winter and play in various ways in the snow. ~Flow of the day~① Gather at the roadside station Nasu Kogen Yuai no Mori (5 minutes) ② Tour explanation (5 minutes) ③ Transfer to the snowshoe point by bus (30 minutes) ④ Snowshoe tour (60 minutes) ⑤ Tea time (30 minutes) ⑥ Move to the roadside station Nasu Kogen Yuai no Mori (30 minutes) ⑦ Disband
- Age 10~Age 75
- 1~2 hours
- 10:00
[Summary] Experience snowshoeing at Nikko Yumoto Onsen. The course is flat, so it can be enjoyed by three generations of the family. A nature guide will show you how to enjoy winter activities such as sledding and observing animal footprints. Why not play in the powder snow of Oku-Nikko? [Distance] Approximately 3km (walking around the parks in the Oku-Nikko Yumoto Onsen area) [Schedule] 10:00 Meet in front of Nikko Yumoto Visitor Center ・Reception ・Snowshoe rental (free), explanation of how to use 10:15 Departure ・Activity location: Nikko Yumoto Onsen Park and snowshoe course *To ensure safety, we will select a course taking into account snowfall conditions. 12:00 Arrival/disbandment in front of Nikko Yumoto Visitor Center [About snowshoes] Snowshoes are a tool like "kanjiki" that you wear on your shoes to walk on snow. Please note that there are no dedicated shoes for snowshoes, and we can accommodate a wide range of shoes with a hard instep (snow boots, etc.) that are cold-resistant and waterproof. We also rent snow boots, but please note that we may not be able to accommodate your request due to size and number restrictions. If you would like to rent boots, please let us know in the answer to the questions when making your reservation. [Regarding the event period] If it is difficult to hold the event due to snow conditions, we may contact you after your reservation to cancel.
- Age 13~Age 70
- Over 6 hours on the day
- 08:00
Adventure trekking in the snow and ice world in the Nikko Ore Mountains, Mt. Wear a crampon and walk with a guide aiming at Unryu Valley with full winter mountain equipment. (Around 6 hours for round legs) At the end of the trip, there is a 120m-long ice trap, a 100m-wide icicle group, and ice walls that freeze in the freezing cold! This should be seen! ! A treasure of winter sunlight "Unryu Valley"! ! Impressed! admiration! Amazing? ! This is an unmistakable scenic icefall trekking tour.
夫婦で参加しました。 当日は天気にも恵まれて、終始楽しくトレッキング。前週に降雪があったおかげもあり、とても立派な氷瀑を見ることができました。 ガイドさんは参加者全員の安全に随時配慮くださっていたので安心して道を進めることができました。海外の方、トレッキングが初めての方もいたようですが皆さん楽しそうでした。 コースタイムは6-7時間でしたがゆっくりめだったので程よい疲労感と達成感という感じです。 歩きながらガイドさんから素敵な日光の魅力もたくさん聞けて満足です。また、写真もたくさん撮っていただけたのもありがたかったです。 またぜひ別のアクティビティにも参加させていただきたいと思いました。ありがとうございました!
- Age 18~Age 99
- 3~4 hours
- 09:00
Sanyo Stream Fishing Area is a fully managed fishing area in the northern part of Nikko City, Tochigi Prefecture, that makes use of the abundant nature of Sanyo. At Sanyo Stream Fishing Area, surrounded by nature, we will hold a yoga event where you can feel the negative ions, air, sounds, and power. It is perfect for those who want to release stress, get their body and mind in order, and are interested in yoga, so please come and join us.
- Age 18~Age 99
- 3~4 hours
- 09:00
Sanyo Stream Fishing Area is a fully managed fishing area in the northern part of Nikko City, Tochigi Prefecture, that makes use of the abundant nature of Sanyo. At Sanyo Stream Fishing Area, surrounded by nature, we will hold a yoga event where you can feel the negative ions, air, sounds, and power. It is perfect for those who want to release stress, get their body and mind in order, and are interested in yoga, so please come and join us.
- Age 6~Age 70
- 2~3 hours
- 08:00 / 10:00
Approximately 3 hours. A course where you can enjoy a variety of nature such as wetlands, forests, rivers, and waterfalls! Senjogahara, the center of Nikko National Park, is packed with the natural beauty of Oku-Nikko. The guide will happily guide you through the area while explaining the origins of the flora, fauna, and topography. This is a flat course that is safe even for beginner hikers.
- Age 10~Age 70
- 4~5 hours
- 09:30
[★Outline] We aim for Lake Karikomi, located further inside Oku-Nikko Yumoto Onsen. The difference in altitude is about 200m. After passing through the moss corridor, the lake comes into view beyond the forest. Refresh yourself with the cool air drifting from the rock face of the mountain! This is recommended for those who have already walked the major routes of Senjogahara and Odashirogahara, and who want to enjoy Oku-Nikko even more. You can encounter wild birds and plants that are different from those in Senjogahara and Odashirogahara. [★Distance] Approximately 6km (Yumoto Onsen ⇔ Lake Karikomi round trip) [★Schedule (Itinerary)] 09:30 Meet in front of Nikko Yumoto Visitor Center 11:00 Arrive at Lake Karikomi Lunch 14:00 Arrive in front of Nikko Yumoto Visitor Center/Disband *Please bring your own lunch.
- Age 6~Age 70
- 2~3 hours
- 08:00 / 10:00
Approximately 3 hours. A course where you can enjoy a variety of nature such as wetlands, forests, rivers, and waterfalls! Senjogahara, the center of Nikko National Park, is packed with the natural beauty of Oku-Nikko. The guide will happily guide you through the area while explaining the origins of the flora, fauna, and topography. This is a flat course that is safe even for beginner hikers.
- Age 6~Age 65
- 2~3 hours
- 09:00 / 13:30
"On a hot day, go to the river Dobooon !! Kanto Adventure in the source part of Nakagawa, the clearest stream! Pure water, fresh greenery, birds and fish welcome you ♪ Enjoy the dive from Oiwa and the natural pool. Welcome to the extraordinary space ♪ ” Beginners are welcome Elementary school students 1 Year Participation from students OK! ~~~ Plan flow ~~~ ① Board room outback base 10 minutes ② Tour Explanations, changing clothes 10 minutes ③ 10 minutes by bus to Nakagawa headwaters ④ shower Climbing 90 minutes ⑤ Commemorative photo, break, etc. 30 minutes ⑥ Move to Outback Base 15 minutes ⑦ Change clothes, dissolve 15 minutes
友人グループで今回のコースに参加しました。 全員初心者だったのですが、身体を張って遊ぶこともあり、終始笑いっぱなしでした。 いろんな高さのところから飛び降りる遊びをして、暑さも吹き飛んで行くほど楽しかったです。 インストラクターの方も優しく教えていただいて、このツアーに参加して良かったです。
- Age 10~Age 60
- 2~3 hours
- 09:00 / 13:30
"On a hot day, go to the river! Adventure at the headwaters of the Kanto region's clearest stream, the Naka River! Clear water, fresh greenery, birds, and fish will welcome you♪ Enjoy diving from large rocks and enjoying the natural pool. Welcome to an extraordinary space ♪” Adventure courses are open to anyone over the age of 10! ~~~ Plan flow ~~~ ① Gather at the boardroom Outback base parking lot 10 minutes ② Tour explanation and change of clothes 10 minutes ③ Walk to the headwaters of the Naka River Move to Outback Base 10 minutes ④ Shower climbing 100 minutes ⑤ Commemorative photo, rest, etc. 20 minutes ⑥ Move to Outback Base 15 minutes ⑦ Change clothes, dismiss 15 minutes
家族でワイルドな川遊びを楽しめました。渓流で安全で快適に激しく遊ぶには、プロのガイドが必要だとしみじみ感じました。水着で寒さに震えている一般の人々を横目に我が家はオールレンタルのウエットスーツや沢靴等の完全装備で楽しく激しくダイブやジップラインなど快適に遊べました。写真サービスもとってもいいですね。シャワーも浴びられて、子どもも大人も満足でした。また来年違うコースに行ってみたいと思いました!
- Age 0~Age 100
- Within 1 hour /1~2 hours /2~3 hours /3~4 hours /4~5 hours /5~6 hours /Over 6 hours on the day
This is a full-scale mountain stream fishing spot that utilizes the rich nature of Miyori, deep in the mountains of Nikko City! You can fish leisurely while listening to the murmuring of the river, so even beginners can enjoy it with peace of mind.
施設の方が温かいです! 2人で行ったのですが、釣りをしている時も魚を焼いている時も写真撮りますよ〜!と言ってくださり、写真撮ってくださいと言いにくい私たちにとってはとても嬉しかったです!! 渓流も景色が綺麗で空気が本当に気持ちよかったです。 釣り堀でお魚を揚げたのは初めて食べましたが、本当に美味しかったです!! 1匹200円で釣ったお魚を調理してくれます。 焼きと揚げが選べます。レモンとお醤油がついているので、女性でもまるまる2本飽きずに食べれました! また行きたいなと思える場所でした! ありがとうございました!
- Age 6~Age 70
- Within 1 hour
- 10:30 / 13:30
The excitement of climbing a tree. Make the most of your five senses, the sense of accomplishment when you climb up, and the exhilaration of the scenery you see from the top of the tree are exceptional ♪ Use the special gear to climb the tree. Experience tree climbing and make friends with trees. Time required 1 hour Capacity of 8 people each time
- Age 10~Age 60
- 3~4 hours
- 08:30
"On a hot day, go to the river! Adventure at the headwaters of the Kanto region's clearest stream, the Naka River! Clear water, fresh greenery, birds, and fish will welcome you♪ Enjoy diving from large rocks and enjoying the natural pool. Welcome to an extraordinary space ♪” Anyone over 10 years old can participate in the adventure course! ~~~ Plan flow ~~~ ① Board room Outback Base Parking lot meeting 10 minutes ② Tour explanation, changing clothes 10 minutes ③ Take the bus to the Naka River Headwaters Move to Outback Base 10 minutes ④ Shower climbing 130 minutes ⑤ Commemorative photo, rest, etc. 20 minutes ⑥ Move to Outback Base 15 minutes ⑦ Change clothes, dismiss 15 minutes
- Age 15~Age 70
- 5~6 hours
Midwinter 'Sun The light and misty hidden waterfalls have a steep and dynamic rising ice wall surrounded by pure white snow and pale white ice! ! Why don't you climb up 15 to 25 m high to low grade ice walls with your own power using Ax and Eisen? ! A sense of accomplishment ascended and an immersive winter overlooking from the top Sun The great nature of light is impressive! Ice climbing As beginners are well trained, beginners are also welcome! from now on Ice climbing If you want to get started, you're a bit interested, but you have tools ... hurdles ... tools are basically rented out including charges, so we wait for the challenge.
It was my first ice climbing experience, and it was amazing! Nao was very patient and chill, the whole activity was conducted in a safe environment, we all had a very good time! Will definitely come back for more.
- Age 11~Age 60
- 2~3 hours /3~4 hours
- 09:00 / 13:00
shower Climbing (Sawanobori) is to walk, climb, slide, swim, jump in and out of the clear waters of nature with your own body. It is a river play tour that you can experience with your whole body. All the equipment will be rented so anyone can experience it! half-day, go around two waterfalls while playing in the swamp! There is no doubt that you can cool down your mind and body with the cold water of Nikko! !! !!
家族でシャワークライミング半日コースに参加させて頂きました。最初は川の水が冷たく感じて、最後まで楽しめるか不安でした。コース内の体験を通じて最後には進んで川に飛び込めるようになりました。楽しい体験ができるガイドありがとうございました。
- Age 6~Age 100
- 4~5 hours /5~6 hours
- 09:45
1-Day tour is Snowshoes also Air board you can enjoy both! Enjoy winter nature by walking and sliding in the silvery snowfields with Snowshoes Let's eat around the snow table on the snow for lunch! Snowshoes also Air board Please apply with confidence because you can also enjoy the people for the first time too! !!
当日は、雪か舞っていました。 二日前からの雪で ふわっふわっの パウダースノーを堪能しました。 ここ5〜6年の一番の大雪だそうです。 ふわふわ過ぎて エアーボードの方は途中で止まってしまったりしましたが、楽しめました。 ガイドの ここあさんも とても話しやすく 少々人見知り気味の私でも 楽しい時間を過ごさせてくれました。 また 機会があれば行きたいです。 ありがとうございました
- Age 16~Age 75
- 4~5 hours
A wild soaking walk in the cold water to the misty waterfall of one of the three famous forts in Nikko. Along the way, climb a waterfall, swim in a natural pool, or slide on a waterslide!
シャワークライミングは初めてでしたが、インストラクターのうっきーさんの丁寧な説明と親切さで楽しい時間が過ごせました。 霧降川の水は冷たく、景色も綺麗でした。1日コースは、想像以上の体力を使いますが、思いっきり身体を動かし、童心に帰って楽しむことができました。大自然の中で、川に入ったり、飛び込みをしたりと普段できない経験をすることができ、最高の思い出になりました。写真撮影のサービスもありがとうございました。 また次回も参加したいと思います。
- Age 1~
- 2~3 hours
- 08:30
It is also called a small Oze, walking along with a full guide to the wealthy plant "Numagara Marsh". Blooming flowers, cute little birds, occasionally greet the frog and newts ♪ ~ ~ ~ Flow of the plan ~~~ ① 5 minutes in Nasu Outback base ② Move to Numagara Marsh by bus 25 minutes ③ Numawaru Marsh hiking 30 minutes ④ Tea time 60 minutes in virgin forest ⑤ Nature observation 30 minutes ⑥ 25 min by departure from Numagara Marshland by bus ⑦ Nasu Outback base arrival dissolution 5 minutes
- Age 1~
- 5~6 hours
- 08:30
※ There is no event for August. Please acknowledge it beforehand※ Use a ropeway to climb Japan's Hyakumeizan "Chau dake". At the crater, wipe eggs and chimaki and eat them. Thank you for the greatness of the earth! When the timing is correct, Kanto Cherry blossom viewing of cherry blossoms (early June), Kanto Quick, you may be able to enjoy the autumn leaves (late September)! ? ~ ~ ~ Flow of plan ~ ~ 1 Nasu Outback Base Set 15 minutes 2 of the tour Explanations 15 minutes Transfer to Ropeway Yamakasa Station by bus 3 minutes 4 Japan Hyakumeizan Chasu-dake Trekking 100 minutes 5 Volcano cooking 90 minutes 6 ropeway Yamakasa Station departure 30 minutes 7 Nasu Outback Base Arrival Dissolution 30 minutes
- Age 15~Age 70
- Over 6 hours on the day
- 08:00
[Summary] Snowshoe trekking on a pathless road to the secluded frozen waterfall, Iori Falls, located further inland from Oku-Nikko. This is a course for those with good stamina, with a total distance of about 13 km. *Some parts of the course are outside the normal hiking route, so we have submitted a notification to the relevant authorities and are holding the tour. [Schedule] 08:00 Meet at Prefectural Akanuma Parking Lot ・Reception ・Snowshoe rental (free) 08:30 Depart 09:30 Pass Odashirogahara 10:00 Pass Yumihari Pass 12:00 Arrive at Iori Falls (lunch) *Please bring your own lunch. 12:30 Depart Iori Falls 14:00 Pass Yumihari Pass 14:30 Pass Odashirogahara 15:30 Arrive at Akanuma Parking Lot Disband [About application] This tour is by request. Reservations are not made at the time of application. We will respond promptly to your application, but please note that it may take some time. In addition, we may contact you to cancel your reservation after it has been confirmed due to snow conditions or weather. [About snowshoes] Snowshoes are a type of equipment that you wear on your shoes to walk on snow, similar to snow shoes. If you would like to rent them, please let us know in the answer to the questions when making your reservation. There are no special shoes for snowshoes, but we can accommodate a wide range of shoes with a hard instep that are cold-resistant and waterproof (such as snow boots). As this plan involves walking long distances, please bring your own hiking shoes or snow boots.
- Age 8~Age 100
- 1~2 hours
- 12:00
Your journey begins the moment you step out of your home. If so, don't you think that your adventure in Okukinu begins the moment you step out of your car and take a step into the Meotobuchi free parking lot? An experienced Hatcho-no-Yu exclusive guide will guide you to Hatcho-no-Yu in a fun way while giving lectures on the attractions of the mountains, trivia, and how to walk without getting tired even for beginners! Please experience the big adventure for the inn where you will stay that day! *This tour is for hotel guests only. First of all, please make a reservation for your stay from our website.
- Age 8~Age 100
- 2~3 hours
- 08:00
Okukinu Hot Spring Village Haccho no Yu. The day after enjoying plenty of free-flowing hot springs and meals at a secluded resort, go hiking in the great outdoors of Nikko National Park! A veteran guide dedicated to Hatcho-no-Yu will give you a detailed lecture on how to use the tools and how to walk in the mountains! Experience the joy of walking in untouched nature with your own feet and the comfort of a hammock swaying in the sunlight filtering through the trees. *This tour is for hotel guests only. First of all, please make a reservation for your stay from our website. ~ Flow of the day ~ 8:20 Meet in front of Hatcho-no-yu entrance 8:30 Leave Hatcho-no-yu for hammock hiking! 9:00 Arrive at Bunadaira Set up a hammock in the virgin forest of Bunadaira and enjoy the swaying nature experience! 10:30 Arrive at Hatcho-no-Yu After arriving at Hatcho-no-Yu, you can wash away the sweat from hiking in the open-air bath with a spectacular view of the waterfall.
最近チェックしたプラン
Please wait a moment