Q & A Frequently Asked Questions

Frequently asked questions

About Go To campaign

About ONLINE experience tour

About member registration and Sign In

About new reservation

About after booking

About ONLINE payment

About the offer

Frequently asked questions

Refund in case of change of amount, cancellation or suspended after ONLINE payment

Go to answer

I did not receive an email after making a reservation

Go to answer

I want to issue a receipt

Go to answer

About Go To campaign

If I book a one-day experience-based Activity at Activity Japan, is it eligible for the campaign?

Day trip Activity reservations on the Activity Japan site are not eligible for the GOTO campaign. For more details, please check the website of the Ministry of Land, Infrastructure, Transport and Tourism below (the conditions may change in the future. Please check the latest information yourself)
Ministry of Land, Infrastructure, Transport and Tourism HP

Is it applicable if I book a stay at another company's site and book a hands-on Activity at Activity Japan?

In the case of overnight trips, you will not be eligible for the GoTo campaign unless you have booked the "plan for accommodation and transportation" that you made a reservation at the same travel agency/reservation site. Activity Japan in the site Activity reservation GOTO campaign is beyond the scope of. For more details, please check the website of the Ministry of Land, Infrastructure, Transport and Tourism (the conditions may change in the future. Please check the latest information yourself)
Ministry of Land, Infrastructure, Transport and Tourism HP

Is it applicable when booking transportation on another company's site and booking a hands-on Activity on Activity Japan?

Unless you have booked a "round trip transportation + Activity set plan" at the same travel agency/reservation site, you are eligible for the GoTo campaign. Activity Japan in the site Activity reservation GOTO campaign will be outside the scope of. For details, please check the website of the Ministry of Land, Infrastructure, Transport and Tourism/Tourism Agency. (The subject conditions may change in the future. Please check the latest information yourself.)
Ministry of Land, Infrastructure, Transport and Tourism HP

About ONLINE experience tour

ONLINE experience tour?

ONLINE experience tours are participatory ONLINE Activity.
You can enjoy a simulated experience of Activity using materials and movie while communicating ONLINE with the staff of Activity experience Partner across Japan using a personal computer or smartphone.

How to join?

ONLINE experience tours utilize ONLINE communication tools such as Zoom and Skype.
The tools to be used differ depending on the plan and the Partner so please check the plan page at the time of application, download the application etc. in advance if necessary, and participate on the On the day.

How long is the required time?

ONLINE Experience tour is about 30 minutes to 1 hour. Please check each plan page as it depends on the plan.

What are the payment methods?

ONLINE The only payment method for the experience tour is ONLINE payment (credit card, AmazonPay, PayPal).

Can I change my reservation?

We do not accept changes after applying for an ONLINE experience tour.
Please re-apply with your desired content and cancel the existing reservation from "Mypage".
In addition, a cancellation fee may be charged for cancellation, so please check before canceling.

I want to cancel my reservation

After applying for the ONLINE experience tour, you can cancel from "Mypage".
Please be sure to check the cancellation fee on the plan page before applying.

How do I get a refund if I cancel or cancel?

If a refund occurs due to cancellation or cancellation of the ONLINE experience tour, the withdrawal will be canceled or refunded to the credit card company, Amazon Pay, or PayPal used at the time of booking.
Please contact each company directly for details such as whether or not there is a withdrawal and the refund date.

About member registration and Sign In

can not login

◆ Email Address at Sign In:
⇒ Email Address and Password are required. Please make sure there are no mistakes.

◆ Sign In with Facebook account and Twitter account:
⇒If you have more than one Facebook or Twitter account, please make sure that the account you are trying to use as Sign In is the same as the account you used when registering as Activity Japan.

◆ Sign In with Amazon account
⇒ If you are not an Amazon account issued by Japan in Japan, you can not use it for Sign In.

I forgot the password

If you register with your Email Address:
If you have forgotten your Password, please proceed with the reissue from the less screen.
* Click here for the reissue page.

I want to change registered member information (Email Address, Password etc.)

"Mypage" > "Membership info" > "change"
Enter the information you want to change from and press the "Change to the above" button.
* Click here for Mypage.

I want to unsubscribe

"Mypage" > "Membership info"
Please click the "Click here to unsubscribe" link. If you press the "Leave" button on the withdrawal confirmation screen, your withdrawal will be completed.

* You cannot withdraw if there is a reservation in the applying or reserved status.
* Points you own will expire when you withdraw.
* You cannot check past reservation information or messages after unsubscribing.

What is a point?

Activity Japan 1pt=1 yen as a point is a point that can be used only by Activity Japan.
You can earn temporary points by ONLINE Book Now from the site of Activity Japan.
Points will be awarded on the 10th of the following month after the date of the eligible reservation.

About new reservation

I did not receive an email after making a reservation

less can be considered.

◆ Wrong Email Address
⇒Please enter the correct Email Address again and register as a new member.
◆ You do not have permission to receive emails from "@ activityjapan.com"
⇒Change the settings and register again as a new member.
* E-mails may be sent to a folder other than the receiving folder such as the junk mail folder. Please check just in case.

please note
less Email Address cannot be used, so please prepare a new Email Address.

・ Email address with a period (.) Immediately before @: xxxx. @ Xxxxxx
・ E-mail addresses with consecutive periods (.) (-) (_): Xx..xx @ xxxxxx
・ Email Address using symbols other than “.”, “-” And “_”: xxx? Xxx! Xxx @ xxxxx
・ Email Address other than half-width alphanumeric characters:Activity Japan@xxxxx
・ Email Address of 64 characters more in front (left) of @.
・ Email Address 256 characters more

I want to make a telephone reservation

We apologize, but we do not accept reservations over the phone.
Please make a reservation from the website.

I want to ask a question or inquiry about the plan before booking

Click the "Ask a question about this plan" button on each plan page and enter your question.
We will respond directly from the Partner.
In addition, questions and answers may be published on the site at the discretion of the Partner.

Or waiting list is available

In the activity Japan waiting list of reservation does not correspond.

I have redeemed a point coupon but it is not Sale

Please check the Use the points. or Use a coupon/ coupon Sale part on the screen of "Check reservation details/cancel the reservation" of Mypage"List of Reservations".
Point coupons will not be applied if you did not enter them correctly at the time of booking.
Point coupons are not available on some plans.

In addition, in the case of payment by ONLINE payment (credit card, AmazonPay, PayPal), after the payment is completed with the amount before Sale, the point coupon Sale may be refunded at a later date.

About after booking

I want to check the reservation content

You can check the reservation details from Mypage.
* Click here for Mypage.

I want to cancel the reservation

【In case of applying ・ temporarily keeping 】
Check reservation details/cancel the reservation from the reservation list of Mypage >
You can apply for cancellation from the cancellation form that is displayed by pressing the "Cancel the reservation" button on the reservation details screen.
* No cancellation fee will be charged for cancellation of [applying ・ temporarily keeping].

[In case of reserved]
"Check reservation details/cancel the reservation" from the reservation list of Mypage >
You can apply for cancellation from the cancellation form that is displayed by pressing the "Cancel the reservation" button on the reservation details screen.
* The procedure is the same, but if you cancel [reserved], you may be charged the cancellation fee described in the cancellation policy.
* Depending on Partner, you may need to contact us by telephone.
* If the cancellation is not approved (you will not receive the notification email), please go to Partner for Contact us.
*Mypage is here.

I would like to ask the Partner about the booked Activity

Mypage From "Reservation list", press "Question by message" and press the "Send message" button to display the input form.
If you would like to contact us by phone, Partner for Phone Numter will be listed on Mypage or in the confirmation email.
*Mypage is here.

I want to change my reservation

Mypage From "Reservation list", press "Question by message" and press the "Send message" button to display the input form.
If you would like to contact us by phone, Partner for Phone Numter will be listed on Mypage or in the confirmation email.
*Mypage is here.

On the On the day of participation, I do not know the The meeting place. Likely to be late

Please Contact us Partner directly by phone.
Rooms Partner of the Phone Numter is Mypage"rooms of the reservation details of the Partner or the screen of the Get Info", and are described in the Confirmation e-mail.
* Click here for Mypage.

I want to issue a receipt

On-site pay. ・ Partner Customers who select the designated payment, please contact Partner directly.
ONLINE Customers who pay by payment will issue it at Activity Japan and mail it to you.
" Contact us "Please contact us via the form less.
・ Reservation number
·Amount of money
・Recipient address
・Postal address (zip code・ Hotel Address ・address)
*The proviso is "Activity experience fee".

I want to post a Review after joining

Mypage, Or experience Activity Rooms of Partner Than of page Review You can write.
Review To fill in the Sign In(Subscription) is required.
※ Mypage Here.

About ONLINE payment

Which credit cards are accepted?

VISA, Master, JCB, Diners, AMERICAN EXPRESS (AMEX) and their respective affiliated cards can be used.

An error occurred when making a payment with a credit card

There is a possibility that there is an error in your entry or that usage is restricted by the terms of use of the card.
For details, please contact the card company directly.

You will be asked for your ID and Password after the card Enter Your Information

Activity Japan uses a service called "3D Secure" to authenticate users with card companies.
If you use a card that supports "3D Secure", you may enter the card information and then go to the card company's personal authentication page, and the ID and Password input screen may appear.

Timing of payment processing

When it becomes "reserved" at the same time as the reservation ...
Payment information is entered at the time of reservation, and when the reservation is completed and the reservation is confirmed, the payment information is passed to each card company through the payment system of "ORICO payment", and the payment process is performed.

If reserved does not arrive at the same time as the reservation (" applying") ...
After entering the payment information at the time of reservation and once it becomes “applying”, the event Partner completes the reservation (confirms the reservation) and at the same time through the payment system of “Orico Payment”, each card company Payment processing is performed by passing the payment information to.

* If you are using a debit card, your payment may be withdrawn at the time of payment Enter Your Information.
If the reservation is not completed, or if "application cancelled", "free cancellation", "rejected", or "suspended", a refund will be given at a later date.

The payment closing date, withdrawal date, and refund timing differ depending on the card company.
Please contact your credit card company for details.

Refund in case of change of amount, cancellation or suspended after ONLINE payment

ONLINE If the reservation becomes "application cancelled" "Free cancellation" "rejected" "suspended" after payment,
The refund will be processed.

Number of participants If the price is reduced due to changes, tour content changes, etc., partial refund processing will be done.

The timing of refund depends on the credit card company used, the timing of reservation, and the timing of cancellation.
The initial payment amount may be withdrawn and refunded at a later date.
The refund time may be the month following the month of the operation or the month after the next month.

The payment closing date, withdrawal date, and refund timing differ depending on the card company.
Please contact your credit card company for details.

I entered the payment information using a debit card, but my payment was withdrawn because the reservation was not completed.

* If you are using a debit card, your payment may be withdrawn at the time of payment Enter Your Information.
If you do not complete the reservation, you will be refunded at a later date in the case of "application cancelled" "Free cancellation" "rejected" "suspended".

The payment closing date, withdrawal date, and refund timing differ depending on the card company.
Please contact your credit card company for details.

Money was debited from a bank account immediately after making a card payment

If you use a debit card, you may be withdrawn at the time of payment Enter Your Information.
If you do not complete the reservation, you will be refunded at a later date in the case of "application cancelled" "Free cancellation" "rejected" "suspended".

The payment closing date, withdrawal date, and refund timing differ depending on the card company, so please contact your card company for details.

The amount without Sale was settled using the point coupon

Point coupon Sale will be applied after the Activity.
Depending on your credit card company, there may be a refund of the Sale amount after the usage amount of the reservation fee is confirmed.
Contact us your credit card company for details on refund times.

* Point coupon Sale are applied only to Activity, and cannot be applied to cancellation fees.

About using Amazon Pay

Amazon Pay is a payment method that allows you to easily make purchases using shipping address information and credit card information registered at Amazon.co.jp.
The commission is free.
If you do not have an Amazon.co.jp account, you cannot use it.
※Detail is, AmazonPay HP Please check at.

About using PayPal

PayPal Pte. Ltd. is an ONLINE payment system that can be used at 18 million locations worldwide. A convenient payment system that can be used with smartphone applications.
※Detail is, Paypal HP Please check at.

About the offer

What is an offer?

An offer is an offer that can be offered to the relevant Activity Partner only by specifying certain conditions when you can not find the Activity you want to experience at the place you travel or go out. You can make a reservation from the plan received from the Partner.

Will the information I entered when making an offer be protected?

The entered conditions will be provided to the event Partner, but the member information (name, Email Address, etc.) will not be send.

I got a lot of suggestions, do I have to make all reservations?

You don't have to book all the proposed plans.
Please reserve a plan that matches your needs.
Of course, multiple reservations are also possible.

Conduct Partner Are you sure that you can make a reservation for the plan suggested by?

Please confirm the vacancy status on the site at the time of application.
Regarding "Reservation request", after applying, you will receive a response from the organizer Partner to whether you can accept it.
Depending on the timing of the reservation and the date of participation, you may not be able to make a reservation due to reasons such as being full.

Please wait a moment