ACTIVITY JAPAN

Q & A Frequently Asked Questions

Book member registration

Change of member information

To book an activity

After that reserved the activity

About advance card payment

About implementation

After the plan experience

About e-mail address

About Plan page

Book member registration

I want to book an activity

In the activity Japan is possible to book on-line or telephone.

I want to book online

Please select the desired date from the "reserve" button of the desired plan. Online reservation can save points and profit!

You want to membership registration

The member registration is required e-mail address and nickname, password registration of.
Also you can log in from Facebook · Twitter, but you must be registered with the e-mail address and nickname.

I'm not getting my temporary registration e-mail membership registration

If the email address you entered is wrong, if you are receiving reject mail from the "@ activityjapan.com", or if the e-mail in addition to the reception folder has been received (junk mail folder, etc.) will be considered.
By, for example, to change the settings we ask that you will register the e-mail address again.

can not login

If you log in the e-mail address: You will need an email address and password.
If you log in with Facebook: Please log by pressing the Facebook button.
If you log on Twitter: Please log by pressing the button on Twitter.
※ Facebook, if you want to log in with Twitter you will be able to put string Facebook, the Twitter SNS account after registration in the membership registration at the time or e-mail address.

Facebook, make the string with, press the registration button in Twitter SNS account.

I forgot the password

If you forget your password, you can reissue it. Please proceed with the reissue procedure from the reissue screen.
※ The reissue page is here.

I want to book by phone

「アクティビティジャパン・サポートセンター」までご連絡下さい。
【business hours】
Monday to Saturday 10: 00 ~ 17: 00
Sundays and public holidays 10: 00-13: 00
* When inquiring please let us know the plan ID of the 5-digit number on the plan details page.

【電話予約の際に必要な情報】
電話予約を希望されたお客様にはSMS(ショートメッセージサービス)にて予約に必要な情報をご連絡いたします。
お客様が電話予約の際に利用した携帯電話もしくは、SMS(ショートメッセージサービス)を受信することが出来る携帯電話が必要です。
SMS(ショートメッセージサービス)に記載されている弊社の予約受付用メールアドレスにご返信頂くことで予約登録手続きを進めさせて頂きます。
予約受付用メールアドレスにご返信いただけない場合は残念ながら予約登録手続きができませんので、何卒宜しくお願いいたします。
※予約受付用メールアドレスから返信を受け取って頂く必要がありますので、「@activityjapan.co.jp」からのメールを受信可能にして下さい。
※「Yahoo」「hotmail」のようなフリーメールをご利用の場合は、受信フォルダ以外のフォルダのご確認もお願いいたします。

【電話予約では受けることが出来ないサービス】
・決済方法で「事前カード決済」での予約を受けることは出来ません。「事業者指定の支払い方法」のみ電話予約可能です。
・アクティビティジャパンポイント(AJポイント)の使用ならびにクーポンの使用が出来ません。
※口頭で伝えて頂いても割引サービスを適用できませんの、AJポイント・クーポンの利用はWEB予約でお願いいたします。
・来店の際にもらえるAJポイントを受け取ることが出来ません。AJポイントはWEB予約でのみ受け取ることが出来ます。

Change of member information

I want to change the member information that has been registered.

I logged in to the activity Japan, please press the member information button in the My Page.
When the member registration information is displayed, pressing the change button displays the change screen of the member registration information, so please select and change the place you want to change.
Press the button to change the bottom of the screen soon as you have changed.
Since the member information change e-mail will be sent, we will complete the change of member information in it for you to access the URL listed in the received mail.
※ destination of member information change e-mail will be the e-mail address before the change.
* My page is here.

I want to subscribe to e-mail magazine (you want to cancel the subscription)

I logged in to the activity Japan, please press the member information button in the My Page.
By pressing a button member registration information to change if it is made a display, you will see the change screen of member registration information.
For subscription of e-mail magazine, it is possible to change here on the screen.
* My page is here.

I want to unsubscribe

You logged in to the activity Japan, press the member information button in the My Page.
By pressing a button on the "unsubscribe" at the bottom of the screen when it is displayed member registration information, so go to the unsubscribe confirmation screen, there will be withdrawal by pressing the button to unsubscribe.
※ tentative reservation, if there is a reservation of confirmed reservation state can not unsubscribe.
※ point that had been owned by the withdrawal will be revoked at the time of withdrawal.
※ and past reservation information after the withdrawal, you will not be able to check the message.

To book an activity

To book a plan

The reservation calendar is displayed on the plan details page. You can make a reservation from the appointment calendar when "○" instant reservation, "□" reservation request is written on the date you wish for the appointment calendar.

Check availability at the reservation calendar

You can make a reservation when there is a description of "○" "□" on the date you wish for the reservation calendar. Reservation is confirmed when "○" is reserved with immediate reservation OK! Cancellation charges etc may occur after reservation is confirmed. "□" will be notified of acceptance from the business operator after reservation as a reservation request.
You can check the availability for each course after the dates determined by the calendar is a plan that the course has been set.

I want to know the telephone number of departs operators

Activities of experiential activities Telephone numbers of business operators are stated in the email sent at the time of reservation registration.

Can I make a reservation from time.

In the activity Japan of online booking it will show the 6 months ahead of the calendar, including the current month.
Venue for Experience Activity The period of time that can be booked depends on the calendar setting of the operator.

I want to reserve experience the day

Some plans accept reservations on-line until the day of the trial day online.
For more information, please check the booking calendar of the plan details page.

Is it possible to participate in the minors

From what age limit is provided in each plan, there is a thing that guardian is required age is defined.
Please check the plan details page and if you still do not understand please contact the Activity Japan

Or waiting list is available

In the activity Japan waiting list of reservation does not correspond.

Is reservation acceptance period is forever

It varies depending on the plan. For more information, please check the reservation deadline for the plan details page.

Can you use the activity Japan point.

If the customers who are registered members owns the activity Japan point, it is possible to use at 100 points in the customer information registration screen (1 point 1 yen terms).
Thing and you rebook using again point after booking, you will not be able to use the day point on site.
In the book of the phone can not be used.

Can you use the activity Japan coupon.

E-mail magazine and publications activities Japan has issued and cooperation, publications of the HIS group, has posted the activity Japan coupon to such publication.
This is can be used by entering the customer information registration screen at the time of online booking.
Thing and re-booking by using the coupon again after booking, you will not be able to use the coupon in the day local.
In the reservation by phone can not be used.
※ coupon code, we have a case-sensitive. Please to directly enter the coupon code that is displayed.
※ If the "error message for less than the specific conditions" came out at the time of coupon code input, we ask that you will try the "input again coupon code" on the condition is met.
※ Inquiries about the contents and the like of the coupon code can not be accepted.

I do not decide to go with what people

After booking you can directly change the number of people and number of options by contacting the business person who carries the experience activity.
(Please note that it may not be possible due to full occupancy etc.)
Cancellation fees may apply.

I do not know private things such as height and weight of the travel companions

Items necessary for the activities must be answered at the time of reservation.
Although it is possible to contact the operator directly after applying, it may be possible to refuse the reservation itself, such as when the date of the event is near.
Please check in advance, thank you for applying.

How do you pay

And credit card receive payment in advance to "pre-card settlement", there is a payment method specified by the departs businesses.

【About prepayment card payment】
In some plans, it corresponds to advance card payment. In the case of request reservation please make a procedure from my page after booking is reserved.
In the case of immediate reservation, the reservation is confirmed by completing card settlement at the time of reservation registration.
Even in the case of immediate reservation, if you wish to make a payment later, you can proceed from My Page.
※ Because of members only service, we do not correspond to telephone reservation.
* Depending on the plan, card payment only may be supported,If payment is not completed by the due date to be notified by e-mail, we will automatically cancel the reservation. (Online reservation only)

【About the payment method specified by the vendor】
For plans that do not correspond to the credit card payment is the payment in a way that specified departs businesses.
Please confirm "About payment" of each plan page, please pay by specifying method.

After that reserved the activity

I want to check the reservation content

Your online reservation can be please verify my page.
In the case of telephone reservation is what is described in the e-mail will be the reservation content.
* My page is here.

I want to call departs operators

Please confirm with my page or reservation confirmation mail.

I have a question about the reserved activity.

As for the reserved experience activities, you can exchange questions directly with the message function with the operator.
Please send a message and ask a question in "My Inquiries" within My Page.
Please note that the Activity Japan can not be involved in any interaction with the operators who do not use the message function.

Increase or decrease has occurred in the number of people who had booked

Please contact the organizer of the experience experience directly.
Please contact us directly by telephone "message" on my page.
Telephone number of departs operators can be confirmed by pressing the "View departs business information" of the reservation details of my page.

I want to change the implementation date, start time

Please contact the organizer of the experience experience directly.
Please contact me directly by "message" in my page, or by telephone.
You can check the contact address for the operator by pressing "View Operator Information" on the reservation details of My Page.

Do you have to be a stop in such bad weather?

Departs might be canceled by the departs business's discretion.
In addition, departs at the discretion of the departs operators by local circumstances even if the weather is restored will also be canceled.

I want to cancel the reservation

[In the case of temporary reservation / reservation reservation]
After booking online, if the status is [Temporary reservation / reservation secured] you can cancel from My Page.
You can cancel the reservation from 【Cancel application screen】 below the reservation information screen of My page.
No cancellation fee will be charged for cancellation of [provisional reservation / reservation secured].

[In case of fixed reservation]
In case of canceling the reservation after the reservation has been confirmed, please directly contact the venue operator of the experience activity to cancel the reservation.
The cancellation fee described in the cancellation policy at the time of reservation may be collected.
In addition, please contact Activity Japan if you do not receive a reservation cancellation notice mail after contacting the vendor with cancellation.

To use the pre-card payment (credit card payment)

Some plan corresponds to the pre-card payments.
Pre-card payment is possible from My Page after reservation.
VISA, Mastercard, JCB, AMEX, DINERS cards are available.
After the procedure, please confirm whether the "settlement completion" indication is done on my page.
We will cancel automatically if the card payment is not completed within a fixed period after reserving a reservation.

If you cancel after the pre-card settlement

Please direct reservation cancellation to the enterpriser of the experience experience directly.
If there is no cancellation fee of claim than departs operators, we will process to refund the amount of money that was settled from activities Japan.
If there is a cancellation fee of claim than departs operators charge a cancellation fee from the pre-card settlement amount, we will process to refund the balance.

Changing the number of people occurred after the settlement in the card payment.

After the settlement of card payment and you can not update the settlement content.

[When the requested amount decreases as the reservation content changes]
We will process the refund of the amount settled from Activity Japan. However, if a cancellation fee is generated, we will charge a cancellation fee.

[When charge amount is added due to change in reservation content]
We can not make additional payment with card advance payment. As for the additional amount, please pay according to payment method specified by the operator.

※ When you change the number of people, please be sure to inform the operator in advance. In addition, we may refuse to implement in case of number change at the site.

About advance card payment

You will be prompted for ID and password after entering card information.

Activity Japan uses a service called "3D Secure" that authenticates the identity between the card company and the customer.
If you use a card that supports "3D Secure" card, you may enter the card information of the credit card company after entering the card information, and the ID / password entry screen may appear.
For "3D Secure" please contact the credit card company issuing your card.

About implementation

I do not know is the meeting place

In the pages of the plan will have to display the map in a set location and access map.
If you still do not know, please contact us directly by phone to departs operators.
Telephone number of departs operators can be confirmed by pressing the "View departs business information" of the reservation details of my page.
* My page is here.

Likely to be late in the set time

Please contact the organizer of the experience experience directly by phone.
Telephone number of departs operators can be confirmed by pressing the "View departs business information" of the reservation details of my page.

Increase or decrease has occurred in the number of people who had booked

Please directly notify the increase or decrease in the number of people to the enterpriser of the experience experience.
When the number of people changes, there is a case that the reserved plan can not be performed.
If there is a change in the amount, please pay according to the payment method specified by the operator of the experience activity.
In addition, if you have paid in advance, please confirm the refund method etc.

It is the anxiety weather

Please contact the organizer of the experience experience directly.
Departs might be canceled by the departs business's discretion.
In addition, departs at the discretion of the departs operators by local circumstances even if the weather is restored will also be canceled.

After the plan experience

I want to write a review

You can write a review from the page of the business operator of My page or experiential activity.
To fill in Review Login (subscription) is required.
* My page is here.

Activities Japan point is not in the owner points.

The provisional point to enter the ownership point has become the 10th of each month.
Since the provisional point can not be used at the time of booking, if you make a reservation using the point is thank you and to book on the check point of the ownership point.

About e-mail address

For e-mail addresses that can not be used at the time of membership registration

Since there is e-mail address that can not be available at the time of membership registration in activities Japan, thank you so you can offer a new e-mail address if you have true to the item.

Period mail address that precedes the @ (.):. Xxxx @ xxxxxx

Period (-) (_) e-mail address is continuous (.): Xx..xx @ xxxxxx

- "-" E-mail address are using a symbol other than "_", ".":?! Xxx xxx xxx @ xxxxx

And e-mail address using the non-alphanumeric characters: Activities Japan @xxxxx

· @ Before (left) part in more than 64 characters of the e-mail address.

- 256 characters or more of the e-mail address.

About Plan page

The plan ID?

The plan that can be reserved in the activity Japan has been setting a five-digit number as always plan ID.
About the plan Please inform me of the plan ID when you inquire by telephone.

The AJ point?

It is a point that can be used only activity Japan in at 1pt = 1 yen as activity Japan point.
To earn points, by booking online from the activity Japan of the site will be the state that can be acquired as a temporary point.
After departs target reservation, it will be a point in the following months 10 days are available.

Do reviews is Who is writing?

Activities Japan reviews are those of members of the activity Japan, or the customers who actually experience the plan by the operators have to write a review.

The minimum number of people departs?

Minimum participant number has been set in order to plan departs.
If you do not exceed the minimum departs number of people, you may departs of the plan is to stop.

The reservation possible number of people?

Is the number of people that can be reserved at a time.
If you do not meet the reservation possible number of people, or it may be refused if you book reservations at the number of people exceeds the upper limit.

The reservation deadline?

It is deadline time of online booking.
- The day before be accepted (pm to 5:00)
· There is accepted on the day (the morning until 11 am)
Until 5 o'clock each day before reservation afternoon, the day of reservation will be up to 11 am.
For two days before the previous reservation deadline it will be until 11:59 pm of the reservation deadline.

"After booking, we will inform the acceptance from the vendor," but I can write a reservation?

Some publishing plans answer the availability condition by checking the schedule situation each time at the event operators of the experience activities.
(When the ※ calendar display is indicated as "□")
After booking registration we will contact you with a message confirming the availability of the course.
We are also requesting from Activity Japan to answer as soon as possible to the publisher, but if you want to finalize the schedule for your convenience earlier than the email delivered at the time of provisional reservation, Please contact the vendor.

Can I make a reservation using the point on the phone?

Unfortunately, we can not use the Activity Japan Point in case of telephone reservation.
In addition, there is no grant of Activity Japan Point after the experience.
We encourage you to make an online reservation.