Solicitation policy on insurance products
We consider customers' knowledge about insurance, personal experiences and financial conditions as well as the purpose of signing a contract. Then we thoroughly explain our insurance products which are suitable to customers' needs.
When selling insurance products, we will comply with the Financial Products Sales Law, Insurance Business Act, Financial Instruments and Exchange Law, the Consumer Contract Law, and other related laws.
When selling insurance products to our customers, we will avoid inconvenient time or inappropriate location or sale methods.
In explaining the insurance products, we will endeavor to provide an easy-to-understand explanation to the customer's position so that customers can fully understand and select the best insurance products. Especially neglecting explanations of important matters or making assertive explanations of uncertain matters, we will not conduct acts that could mislead the customer's judgment.
When selling insurance products such as mail order sales that do not face customers directly, we will devise a method of explanation etc. so that customers can fully understand.
In the event of an insurance accident, we will make every effort to make prompt and accurate payments for the insurance payment procedure.
We will strive to carry out appropriate insurance sales from the perspective of preventing the acquisition of insurance claims.
We are committed to providing our customers with the best services and customers' opinions we receive will be applied to improving our future sales methods.