Kansai in Vehicle

• Age 13～Age 70
• 3～4 hours /5～6 hours /Over 6 hours on the day

A journey to places you can't reach on foot and encounter scenery you can't see by car. Cycle around the city of Himeji on a smooth, electrically assisted sports bike. Avoid crowds, feel the breeze, and find your own favorite spot! Includes a ticket for one bowl of Maneki no Eki Soba, a long-loved Himeji specialty!

• Age 0～Age 100
• 1～2 hours
• 12:00 / 14:30 / 16:30 / 19:15

Concerto's cruising plan that takes you leisurely through the blue ocean☆Time passes slowly overlapping the sounds of the waves♪Safe sailing, meals, scenery, performances and events, and heartfelt service...all of this. The meaning of ``concerto'' is the harmony of ``concerto''. ◆Operating hours◆￣￣￣￣￣￣￣￣Lunch cruise 12:00-14:00 Tea cruise 14:30-16:00 Twilight cruise 16:30-18:15 Night cruise 19:15-21:00◆Fare ◆￣￣￣￣￣￣￣￣￣￣￣￣Boarding fee + 1 soft drink of your choice ◆Soft drink ◆ ￣￣￣￣￣￣￣￣■～2/29 Soft drink orange juice apple juice Grapefruit Juice Pineapple Juice Mango Juice Cola Ginger Ale Oolong Tea Coffee Tea ■3/1 Soft Drinks to Choose fromOrange Juice Oolong Tea Coffee Tea *The photo is for illustrative purposes only.

• For Rainy Days
• For Groups
• For Family

• Age 13～Age 80
• Over 6 hours on the day

We rent E-bikes (electric folding bicycles). Enjoy cycling around Lake Biwa, where you can feel nature, and in Otsu city, which is full of historical sites, according to your preference. We rent out famous brand E-bikes that can be enjoyed from strolling around the city to long-distance cycling, and our vehicles are well-maintained by professional mechanics so you can ride with confidence. 1. Rental (from 9:00): After check-in, we will explain how to operate the bicycle. We will ask for your ID to confirm your identity. 2. Return (until 17:00): Please return by closing time.

• Age 13～Age 80
• Over 6 hours on the day

This is a rental bicycle for sports bikes (E-BIKEs). [Can accommodate up to 50 bikes! ] [It can be folded, so you can take it in a car or train! ] *Bicycle bags are a paid service. ★Kyoto has narrow roads, so it is difficult to travel by car, bus, or taxi. With a bicycle, you don't have to wait or spend time in traffic jams! You can go wherever you want stress-free, so bicycles are recommended for sightseeing in Kyoto! ★It's okay even if you don't ride bicycles much or are not confident in your physical strength! Our shop offers ultra-high-spec E-BIKE bicycles. It is a bicycle with a small tire size that is easy to maneuver, so it can be easily ridden by people of all ages, even if you are new to sports bikes. With a maneuverable bicycle, you can easily ride the narrow roads of Kyoto. The motor is a high-power unit made by Bosch. So even those who are not confident in their physical strength can ride long distances with peace of mind. ★And the body of the vehicle is well-maintained by our professional mechanics, so you can ride it with confidence. ★The rental location is close to Kyoto Station, Kiyomizu-dera Temple, and Fushimi Inari Shrine, so you can visit many famous places in just a few hours. If you go a little further, you will also find Arashiyama, Nijo Castle, Heian Shrine, Ohara, the Imperial Palace, Kinkaku-ji Temple, and Ginkaku-ji Temple. ① Rental (from 9:00): After checking in, you will be given an explanation of how to operate the bicycle. We will ask for your ID to confirm your identity. ② Return (until 17:00): Please return the bicycle by closing time.

• For Groups

• Age 0～Age 100
• 1～2 hours
• 12:00 / 16:30 / 17:15 / 19:15 / 19:30

The Kobe Grill & Salad Bar grill menu uses local brand ingredients such as Kobe beef, Kobe pork, and Tamba red chicken, and is prepared to allow you to enjoy the deliciousness of the ingredients. You can choose your favorite dish from a total of five main dishes. The salad bar also offers fresh vegetables and a variety of toppings and dressings, as well as bread, rice, soup, and desserts. Enjoy your meal in the style you like. ◆Operating hours◆【All year round】Lunch cruise 12:00-14:00【April-September】Twilight cruise 17:15-19:00/Night cruise 19:30-21:15【October-March】Twilight cruise 16:30-18:15/Night cruise 19:15-21:00◆What is included in the price◆Boarding fee + meal + free soft drinks◆Prices from 7,700 yen for adults, 3,300 yen for children, 1,650 yen for infants*Children's main dish is hamburger steak*A kids' menu (curry set or pancake set) will be provided for infants. ◆FOOD MENU <Selectable main dish> You can choose one dish per personA Grilled Kobe beef and Kobe pork hamburger [130g] (demi-glace sauce)B Grilled Kobe pork [120g] (ginger-flavored sauce)C Grilled Tanba red chicken [120g] (tomato sauce)D Grilled fresh fish of the day [100g] (white wine sauce) + 1,000 yenE Grilled domestic beef [80g] (red wine sauce) + 2,000 yen<Salad bar> [Salad] ・Green salad ・Lettuce ・Mizuna ・Cherry tomatoes ・Carrots etc. [Toppings] ・Beans ・Olives ・Couscous ・Sesame ・Chia seeds ・Quinoa ・Fried onions ・Almonds ・Sunflower seeds ・Garlic chips ・Bacon topping etc. [Dressing] Sesame, Japanese, Italian, Caesar, Olive oil, Rock salt, Black pepper [Soup] Corn soup, Minestrone, Curry [Rice] White rice [Bread] 8 types [Dessert] 3 types ◆Soft drinks all-you-can-drink ・Orange juice ・Apple juice ・Cola ・Ginger ale ・Oolong tea ・Coffee & black tea *This will be served at a venue dedicated to Kobe Grill & Salad Bar, and will be a different venue from customers who choose the French course or Teppanyaki course. *The menu may change depending on the availability on the day. *If the minimum number of participants is not met, the course will be changed to the French course (Sunshine). *If the minimum number of participants is not met and the French course is changed, the limited-time all-you-can-eat strawberry sweets will not be available. Please note in advance. *The photo is for illustrative purposes only.

• For Rainy Days
• For Groups
• For Family

• Age 13～Age 80
• Over 6 hours on the day

We rent sports bikes (cross bikes). Enjoy cycling around Lake Biwa, where you can feel nature, or in Otsu city, which is full of historical sites, according to your preferences. We rent out full-fledged cross bikes that can also be used for long-distance cycling, and are well-maintained by professional mechanics so you can ride with confidence. 1. Rental (from 9:00): After check-in, we will explain how to operate the bike. We will ask for your ID to confirm your identity. 2. Return (until 17:00): Please return by closing time.

• Age 0～Age 80
• Within 1 hour
• 13:20 / 13:50 / 14:20 / 14:50 / 15:20 / 15:50 / 16:20 / 16:50 / 17:20 / 17:50 / 18:20 / 18:50 / 19:20 / 19:50 / 20:20 / 20:50 / 21:20

Very popular!! The main course for sightseeing in Dotonbori! This is Osaka!! An elegant cruise down the Dotonbori River! This is a 20-minute course where you can see the Glico sign and the downtown area from the river. You are free to bring in your own food and drinks, so you can enjoy it in a cafe atmosphere!

• For Groups
• For Family

• Age 13～Age 80
• Over 6 hours on the day

Electric cross bike rentals. Enjoy cycling around Lake Biwa, where you can feel nature, or in Otsu city, which is full of historical sites, according to your preferences. We rent authentic cross bikes that can be used for long-distance cycling, and are well-maintained by professional mechanics so you can ride with confidence. 1. Rental (from 9:00): After check-in, we will explain how to operate the bicycle. We will ask for your ID to confirm your identity. 2. Return (until 17:00): Please return by closing time.

• Age 10～Age 80
• 1～2 hours
• 10:30 / 13:15 / 14:45

Forest walk plan with lessons that can be participated from beginners. Go in cool forest even in summer. The horses used are well-trained horses such as white horses with pedigrees and horses used for competitions that are difficult to ride. The club's horses will stop at their voices and positions without having to pull the reins. Even beginners can participate with peace of mind. Since the trainer is attached to the horse, even if you approach the back of the horse, you will not kick.

• Age 0～Age 100
• Within 1 hour

[Fly from Tokyo to Mt. Fuji! ] It is a sightseeing flight plan that makes a round trip from Tokyo over Lake Ashinoko by helicopter. We will fly along the coast of Tokaido such as Rainbow Bridge, Odaiba, Minato Mirai, and Enoshima. You will be fascinated by the spectacular appearance of Mt. Fuji floating in the distance. You can enjoy various scenes such as gifts for parents, hospitality for overseas customers, activities with children, etc. *If the weather conditions are not good, you may not be able to see Mt.Fuji. Depending on the weather conditions, we may guide you to change to a shorter course than before.

• For Family

• Age 0～Age 80
• Within 1 hour /1～2 hours

[Takoyaki Cruise] that was broadcast on TV and radio is a new project where customers can enjoy Osaka's famous Dotonbori cruise while grilling their own takoyaki! ! A professional will teach you how to make delicious takoyaki from scratch! ! Also, the takoyaki experience on a boat in the middle of the downtown area is sure to get a lot of attention! ! It's a 50-minute long course, so in the first half you'll have to work hard to grill the takoyaki, and in the second half you can enjoy the scenery while eating the takoyaki! ! Let's try some wonderful experiences that can only be found in Osaka! [Course] (Approximately 50 minutes) Minato-cho → Dotonbori Water Gate (turn-around) → Glico-mae → Nihonbashi (turn-around) → Minato-cho *Sails with a minimum number of 4 people or more.

• For Groups
• For Family

• Age 3～Age 100
• Within 1 hour

Enjoy a luxurious 15-minute flight over Osaka's major tourist sites from the sky. This course is packed with sights, including Universal Studios Japan (USJ), Tsutenkaku, Osaka Castle, and the buildings of Umeda. Enjoy a luxurious and memorable heli tour 600 meters above ground, higher than any building in Osaka.

• Age 12～Age 80
• 3～4 hours
• 09:00 / 13:00

This is a guided cycling tour around the area around Omi Ohashi Bridge and Seta River. A local guide will show you the sights that can only be seen by cycling. Please make your mind and body well by cycling around Lake Biwa. Rental bicycles and helmets are included. Please join us empty-handed. This course is centered around the flat and easy-to-ride areas in the southernmost part of Lake Biwa, and is enjoyable even for beginners. This tour is guided cycling, so you can easily experience a tour led by a cycling guide. We will introduce the attractive and slightly maniacal spots scattered around the course with explanations from the guide. Main stopover spots: Omi Ohashi Bridge, Sunshine Beach, Zeze Castle Ruins Park, Seta Karahashi Bridge, Takebe Taisha Shrine, Biwako Culture Park Morning session 9:00, afternoon session 13:00 Target age 12 years old and over (height 145 cm or more) Applications can be made from one person, but the tour will be conducted with two people or more. If there are less than two people, the tour will not be conducted. If the number of people in your reservation is less than two even after your reservation is confirmed, your reservation will be canceled and you will not be able to participate in the tour. Please note that your reservation may be canceled after it has been confirmed. If the tour is canceled (your reservation is canceled), your reservation will be canceled by 6:00 p.m. the day before.

• For Rainy Days

• Age 0～Age 100
• 1～2 hours

It is a company of Mizugo tour in Omihachiman. Take a leisurely rowing boat through the maze-like reed beds that change with the seasons. It is a healing trip where you can experience nature while being healed by the sounds of birds and the wind. There are many water village tours all over Japan, but we are proud that Omihachiman is the best place to go in the wilderness in Japan. Enjoy a wonderful landscape and a relaxing time. There are also chartered boats that you can enjoy with your friends and family, and regular boats that are popular with one or two people.

• For Rainy Days
• For Groups
• For Family

• Age 0～Age 99
• Within 1 hour /1～2 hours
• 10:00 / 11:00 / 12:00 / 13:00 / 14:00 / 15:00 / 16:00 / 17:00 / 18:00 / 19:00 / 20:00 / 21:00

~ Elegant cherry blossom viewing from the river ~ A very popular cruise season in Osaka every year! ! If you want to avoid the crowds and enjoy the relaxing scenery on the boat, you can enjoy cherry blossom viewing! ! There are approximately 4,800 cherry blossom trees along the river in front of the Japan Mint, and when they are in full bloom, it is a truly spectacular view ✨Only on the Okawa Sakura Cruise can you enjoy cherry blossoms and a boat! ? How about enjoying a relaxing cherry blossom viewing experience on a private boat? ✨You can bring in all food and drinks for free, so you can enjoy it only for the price of chartering the boat. ?The seats are sofa type, so you can enjoy the cherry blossom viewing together around the table✨ [Course] Osaka Castle (from Okawa), Sakuranomiya, Mint, Okawa bridge scenery [Maximum number of passengers:] Up to 12 people * Dogs are also allowed on board. We offer 50 minutes and 110 minutes of private time! !

• For Groups
• For Family

• Age 0～Age 99
• Within 1 hour
• 15:00 / 18:00 / 18:30

A helicopter charter cruise will take you around Osaka / Maishima Bayside area ~ Yumeshima ~ Universal Studios sky. About 7 minutes airworthiness. Please check the sunset time on the day of your flight as we will guide you to the night view night cruise after sunset. Why don't you experience a dynamic world that can only be impressed by a helicopter flight and make a memorable flight on the first page of your life? ~ Flow of the day ~ ① Reception, drink service, boarding explanation (10 minutes) ② Flight (7 minutes)

• For Family

• Age 0～Age 99
• Within 1 hour
• 15:00 / 18:00 / 18:30

Popular No. 1! Visit recommended spots! Very satisfying course. Maishima / Yumeshima Bay Area ~ Nanko Yumeshima ~ Japan's tallest building, Abeno Harukas ~ Kyocera Dome ~ Osaka City ~ Midosuji Namba ~ Universal Studios sky. Airworthiness time about 10 minutes. Please check the sunset time on the day as the flight will be at t o'clock after sunset time. The night view flight is a dream world overlooking a huge jewelry box! Would you like to experience a dynamic world like a movie scene and carve a memorable flight into one page of your life? ~ Flow of the day ~ ① Reception, drink service, boarding explanation (10 minutes) ② Flight (10 minutes)

• For Family

• Age 3～Age 100
• Within 1 hour

A great-value flight that tours the Daisenryo Kofun, a world cultural heritage site in Sakai City, Osaka, where Emperor Nintoku rests. Because it is a helicopter, you can enjoy the whole view of the burial mound from the sky. Also pay attention to Osaka's landmarks such as Nanko Cosmo Tower and Abeno Harukas. Recommended for sightseeing in Kansai and independent research.

• Age 0～Age 80
• Within 1 hour /1～2 hours
• 13:20 / 14:20 / 15:20 / 16:20 / 17:20 / 18:20 / 19:20 / 20:20

Very popular! ! A 50-minute long course of Dotonbori sightseeing exclusive to Indy Cruises! This is Osaka! ! Cruise the Dotonbori River in style! You can take photos from the river at the very popular Glico signboard! In addition, after passing through the downtown area of ​​Dotonbori, you can enjoy a relaxing cruise through a quiet residential area. We recommend that you bring your own food and drinks for this course!

• For Groups
• For Family

• Age 12～Age 80
• 3～4 hours

This is a self-cycling tour that takes you to the Miho Museum and Shigaraki Pottery Village. With a special map in hand, enjoy a moment of wellness for both body and mind with art and cycling. Electrically assisted bicycles make it easy to ride up hills. Even beginners can feel at ease. This is a course that takes you to the very popular Miho Museum and the Shigaraki Pottery Village, one of the six ancient kilns in Japan, where you can experience art. The tour is self-cycling, and you will head to your destination with a special map in hand. The area around the course is full of nature, such as beautiful rivers and mountain trees, and is relatively cool even in the hot summer months. After being impressed by the art and beautiful scenery at the Miho Museum, it is a good idea to take a bike ride around the Shigaraki pottery. Try to find your favorite pottery. We recommend taking the Shigaraki Kogen Railway on your way back. You will be seen off by the Shigaraki raccoons and the wonderful view from the train window. This tour does not include a guide, but we will support your trip by messaging app or phone. If you let us know in advance, you can drop off the bike at the Miho Museum or along the course. (There is a bus from Miho Museum to JR Ishiyama Station) Main stopover spots: Misuji Falls, Miho Museum, Shigaraki Pottery Village Meet at 9:00am Recommended age: 12 years old and above (height 145cm and above) *About cycling support ・On this tour, we will provide support via line and phone for any problems you may have while cycling. ・If you stop cycling midway, we will come and collect your bicycle free of charge. (You may have to wait up to 60 minutes)

• For Rainy Days
• In Door Activity
• For Groups

• Age 0～Age 99
• Within 1 hour
• 10:00 / 11:00 / 12:00 / 13:00 / 14:00 / 15:00 / 16:00 / 17:00 / 18:00 / 19:00 / 20:00 / 21:00

Would you like to enjoy a special cherry blossom viewing experience that is only available in spring? A blissful moment as you relax and watch the riverside where the cherry blossoms are in full bloom on a sofa seat. You can spend an elegant time on a cherry blossom viewing cruise with your family, friends, and colleagues. ?️ Features of the shared cherry blossom cruise plan ✅ Relax and enjoy cherry blossom viewing on a sofa seat ✅ Reservations are accepted from small groups to one person! ! (Maximum 12 people) ✅ You can bring your own food and drinks (※ Please take your trash home) ✅ Special route around famous cherry blossom spots ✅ Enjoy the refreshing cherry blossoms during the day and the fantastic illuminated cherry blossoms at night ✅ Dogs are allowed! You can enjoy a special cherry blossom viewing experience with your beloved dog. *Private cruises will be given priority, so if there are 5 or fewer people, we may ask you to change the time. Thank you for your understanding. *You may be riding with someone with a pet. If you do not want to ride with your pet, please enter [No pets allowed] when making a reservation.

• For Groups
• For Family

• Age 0～Age 80
• 1～2 hours

Cruising elegantly on the river that flows through the city of Osaka! There are downtown areas and business districts near the river, and the scenery from the river is the best! ! It is a lounge sofa type board that can board up to 12 people with a sense of privacy. It is a plan that can use coupons common to the region!

• For Groups
• For Family

• Age 0～Age 80
• 1～2 hours
• 10:00 / 12:30 / 20:50

This is a direct cruise taxi between Universal City Port and Dotonbori! It is a one-way cruise between Universal City Port and Dotonbori! Enjoy sightseeing on the boat! This is a course where you can enjoy Osaka from the river while relaxing on a lounge sofa type boat. *Due to construction work on the Dotonbori River Water Gate from October 16, 2024 to March 31, 2025, we will operate on a special route. Please contact us as there are times when we cannot accept your request depending on the tide level.

• For Groups
• For Family

• Age 0～Age 80
• 1～2 hours

Dotonbori & water gate 80 minute course! Since it is a long cruise, we recommend bringing your own food and drinks! ! Osaka back route cruise! Enjoy an elegant cruise around the famous spots seen from the river, such as Glico-mae, Water Gate, Kyocera Dome, and Dojima River! You can take photos from the river at the very popular Glico signboard! This is a very satisfying 80 minute course! ●Sluice gate passage course (80 minutes) Nihonbashi → Glico-mae → Port Town River Place → Dotonbori River Water Gate → Kyocera Dome → Nakanoshima → Higashi Yokobori River Water Gate → This is a plan that can be used with coupons common to the Nihonbashi area! *During the period from May 8, 2023 to mid-October 2024 (scheduled), the Higashiyokohori River will be closed to traffic all day due to construction work. The route has been changed.・Minato-cho → Passing through the Dotonbori water gate → Kyocera Dome → Nakanoshima (turn-around) → Nihonbashi (turn-around) → Minato-cho *Please note that the route may change depending on the tide level.

• For Groups
• For Family

• Age 13～Age 80
• 4～5 hours
• 09:00

If you are visiting Kyoto, why not try a special trip that can only be experienced by bicycle? Feel the tranquility and atmosphere of the ancient capital, and enjoy the small paths that cars cannot access, and the freedom to go at your own pace. After starting from Higashiyama base, you will head for the Lake Biwa Canal along the cycling road along the Kamo River. If it is cherry blossom season, you will take photos at the Lake Biwa Canal. Take photos at the large torii gate of Heian Shrine, pass under the large torii gate, and head for the incline. At the incline, you will hear an explanation about the Lake Biwa Canal. During cherry blossom season, you can take photos with the cherry blossoms in the background. At Nanzenji Temple, you will enjoy the scenery that can only be seen here, where history and modern construction are fused. For lunch, you will have tofu dishes, a specialty of Nanzenji Temple. In the afternoon, you will cycle around the vast grounds of the Imperial Palace and visit historical buildings. This is a great plan that includes lunch and bicycle rental fees. You can enjoy cherry blossoms, fresh greenery, and autumn leaves in any season. You will also ride on roads that can only be ridden by bicycle. You will be guided through Kyoto roads that cannot be experienced by car or train. Because it's an E-Bike, even those who aren't confident in their physical strength can ride with peace of mind.

• For Groups

• Age 13～Age 80
• 2～3 hours
• 09:00

If you are visiting Kyoto, why not try a special trip that can only be experienced by bicycle? Feel the tranquility and atmosphere of the ancient capital, and enjoy the small roads that cars cannot access, and the freedom to go at your own pace. Starting from the Higashiyama base, head for Fushimi Inari. After sightseeing at Fushimi Inari, head for the Biwako Canal along the cycling road along the Kamo River. If it is cherry blossom season, take photos at the Biwako Canal. Take photos at the large torii gate of Heian Shrine, pass under the large torii gate, and go along Shirakawa-suji. Take photos at the single bridge on Shirakawa-suji. Head through the city to Yasaka Shrine. You can see the downtown area of Kyoto. Take photos at Yasaka Shrine and return to the Higashiyama base.

• For Groups

• Age 0～Age 99
• Within 1 hour
• 15:00 / 18:00 / 18:30

Helicopter charter cruise in the Sun this one high-rise building "Abenoharukasu" and Osaka City building City - Osaka Castle - Osaka Bayside area will round up ~ Universal Studios sky. Airworthiness time about 15 minutes. Experience the dynamic world that can only be felt with a helicopter flight and not miss a memorable flight on one page of life? ~ Flow of the day ~ ① Reception · Drink service · Boarding Explanations (10 minutes) ② Flight (15 minutes)

• For Family

• Age 0～Age 99
• Within 1 hour
• 15:00 / 18:00 / 18:30

Take off from Osaka's heliport on a helicopter charter cruise and cruise through the romantic bay area. Take a tour around Kobe Port Island. Flight time about 15 minutes. You will experience a dynamic and moving world that can only be tasted by helicopter flight, and the valuable experience will remain in your memories forever. Please check the sunset time on the day of your flight as we will guide you to the night view night cruise after sunset. ~ Flow of the day ~ ① Reception, drink service, boarding explanation (10 minutes) ② Flight (15 minutes)

• For Family

• Age 0～Age 99
• Within 1 hour
• 15:00 / 15:30 / 16:00 / 16:30

The whole view of the tumulus can only be seen from a helicopter flight! You can look at it from various angles. Beyond the time of 1700 ~ As if you were a bird ~ World heritage site "Mozu Furuichi Kofungun" ~ Universal Studios. About 30 minutes. Experience the dynamic world that can only be experienced by helicopter flight. A special impression!We will guide you to the day cruise before sunset, so please check the sunset time on the day of your flight.~ Flow of the day ~ ① Reception, drink service, boarding explanation (10 minutes) ② Flight (30 minutes) )

• World Heritage
• For Family

• Age 16～Age 70
• 3～4 hours
• 09:30 / 14:00

Nozato Kaido, which once served as the gateway to Himeji, and Senba Town, which flourished on the Saigoku Kaido road that runs through Himeji Castle Town, still retain many traces of history and a charming atmosphere. You can easily ride an electric bicycle through narrow roads that are difficult to drive on and roads that are a little tiring to walk on. This is a 3-hour tour that will make you love Himeji even more before or after sightseeing at Himeji Castle. <Schedule AM example> 09:15 Meeting Greeting from the guide, e-bike specification explanation and practice 09:30 Cycling starts! The tour starts from the gateway to Himeji Castle Historical spots from old stories and townscapes that retain the atmosphere of the past Spots to see the spectacular view of Himeji Castle (There is no lunch break) (There are 2-3 places where you can take a toilet break) 12:30 Disbanding After the tour, please enjoy Himeji Station's specialty Eki Soba with an Eki Soba ticket! After the tour ends, you can rent a bicycle for free until 5:00 p.m. if you wish. Enjoy Himeji freely! (The vehicle may be changed depending on the reservation situation) (*) Guides and staff on the day will be able to speak Japanese and English. We are accustomed to dealing with inbound customers.