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Note: The tour may be canceled depending on the weather on the day and the road conditions to Kiyosato Pass. Please note that the tour may not be able to be held depending on the snowfall. The hot air balloon free flight may be canceled depending on the weather, wind direction, and wind strength on the day. *If the hot air balloon free flight is canceled, we will refund you. Note 1) If the hot air balloon flight is canceled, 30,200 yen will be refunded. Note 2) If the snowshoe hiking is canceled, 7,800 yen will be refunded. Note:) For customers using coupons *If a refund occurs due to the cancellation of the hot air balloon free flight, please note that if the participation fee changes and falls below the coupon usage fee, you may not be able to use the coupon. If there is only one person participating on the day, there will be an additional 12,100 yen. If the tour is held with two or more people on the day, the difference will be refunded. We ask that you pay the hot air balloon free flight fee in advance by credit card. After applying, we will inform you of the payment method by e-mail. The tour may be canceled due to the weather, wind direction, and wind strength on the day. *Please note that the flight time may change depending on the wind direction and strength, although it is usually about 30 minutes. ・Each program requires a reservation. ・If the minimum number of participants is not reached, the program may be canceled. ・In the event of bad weather, the guide may change the location of the program, change some of the course, or cancel the program at his/her discretion. ・The weather may change suddenly in outdoor activities. Please prepare your own rain gear, cold weather gear, and other personal equipment. ・Outdoor programs are always subject to unexpected dangers. Please follow the guide's instructions during the tour. If you do not follow the guide's instructions, we may refuse your participation in the program and cancel the program. In such cases, we will not be able to refund the participation fee. ・In the event of an accident during the tour, the organizer and guide will not be held liable, except for accidents caused by the organizer's and guide's intentional or gross negligence. We recommend that you separately purchase personal injury insurance, domestic travel insurance, etc. ・This program is planned by Shiretoko Tourist Co., Ltd. (hereinafter referred to as "our company"). In addition, some of the programs are day trips planned, booked and implemented by our company, and customers who participate will enter into a package tour contract with our company. |